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Latest in Customer Service

Oct 22, 20266 min read

Filipinos Warm to AI Customer Service, but 98% Want to Know It's a Bot

Genesys' 2026 study: 64% of Filipinos feel better about AI customer service, but 98% want to be told it's a bot. The numbers, and what it means for BPO jobs.

Sep 26, 20265 min read

Gemini 3.8 Live With Live Avatar Is Now Generally Available: Lip-Synced AI Video Agents in 97 Languages at $1 (around ₱62) per Million Tokens

Google made Gemini 3.8 Live with Live Avatar generally available: lip-synced AI video agents in 97 languages, at $1 (around ₱62) per 1M video tokens.